F
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LIVE

EXCEPTION OPERATIONS

Failed Transactions

Investigate declined, expired, and technically failed provider transactions.
FAILED TODAY
263

2.0% of volume

CUSTOMER DECLINES
174

66.2%

TECHNICAL FAILURES
71

27.0%

RECOVERED
18

Via status check

Failed Transactions workspace

Current operational records across authorized institutions

REFERENCEINSTITUTIONPROVIDERAMOUNTFAILURE CODEREASONTIME
FP-240826-9178Kampala Teachers SACCOMTNUGX 1,200,000PAYER_NOT_FOUNDCustomer not registeredFailed
FP-240826-9164Pearl MicrofinanceAirtelUGX 54,000INSUFFICIENT_FUNDSInsufficient balanceFailed
FP-240826-9148Tusitukirewamu SACCOMTNUGX 225,000PROVIDER_TIMEOUTStatus check scheduledRetrying